Refund policy

Return & Refund Policy

We offer a 14-day return period. You have 14 days from the date you receive your order to request a return, where applicable.

To start a return, please contact us at contact@yafawi.be before sending any item back. Do not send returns to our business address unless we specifically instruct you to do so. Once your return request has been reviewed, we will provide you with the appropriate return instructions and, where applicable, the correct return address for your order.

Items sent back without first contacting us may not be accepted.

EU Right of Withdrawal

If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving a reason.

To exercise this right, contact us at contact@yafawi.be within the 14-day period. After notifying us, we will provide instructions for returning the product. You must send the goods back within 14 days after notifying us of your withdrawal.

Unless we agree otherwise, you are responsible for the direct cost of returning an item when exercising your right of withdrawal. We will refund the price paid for the eligible returned goods and the cost of our standard delivery method. We may withhold the refund until the goods have been returned or you provide evidence that they have been sent back.

You may inspect the product as you would in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Certain products may be excluded from the right of withdrawal where permitted by law, including goods made specifically to a customer's specifications or clearly personalized products.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you receive the wrong item, contact us as soon as possible at contact@yafawi.be and include your order number and clear photos of the problem.

For confirmed production or fulfillment errors, we will work with our fulfillment partner to arrange an appropriate replacement or refund. In many cases involving damaged, defective, or misprinted products, the item does not need to be returned. Printful requires quality-related claims to be reported within 30 days of delivery.

Exchanges

We do not offer direct exchanges. If you wish to obtain another size, color, or product, please contact us first. Where a return is accepted, you can place a new order for the replacement item.

Refunds

Once we have received and reviewed an eligible return, we will notify you of the outcome. Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

For any questions about returns or refunds, contact us at contact@yafawi.be.